APA Style
Stickdorn, M. et al (2018).
This is service design doing : applying service design thinking in the real world : a practitioner's handbook .
Sebastopol:
O'reilly.
MLA Style
Stickdorn, Marc. et al.
"This is service design doing : applying service design thinking in the real world : a practitioner's handbook".
Sebastopol:
O'reilly,
2018.
Text.