APA Style

Harris, E, K. (2014). Customer service : a practical approach. Sixth Pearson New International Edition (Sixth Pearson New International Edition). Harlow, Essex: Pearson.

MLA Style

Harris, Elaine, K.. "Customer service : a practical approach. Sixth Pearson New International Edition". Sixth Pearson New International Edition Harlow, Essex: Pearson, 2014. Text.