APA Style

Darmawan, E. (2016). Analisis pengaruh convenience, transsaction process, system quality, dan content reliability terhadap customer satisfaction serta implikasinya terhadap customer complaint dan repurchase intention . Tangerang: Universitas Multimedia Nusantara.

MLA Style

Darmawan, Eric. "Analisis pengaruh convenience, transsaction process, system quality, dan content reliability terhadap customer satisfaction serta implikasinya terhadap customer complaint dan repurchase intention". Tangerang: Universitas Multimedia Nusantara, 2016. Manuscript.