APA Style

Olivia, F. (2015). Pengaruh physical environment, product assortment, salesperson service, after sales service dan value of merchandise terhadap positive customer emotion dan satisfaction serta implikasinya terhadap behavioral intentions: telaah pada Ikea, Alam Sutera . Tangerang: Universitas Multimedia Nusantara.

MLA Style

Olivia, Febe. "Pengaruh physical environment, product assortment, salesperson service, after sales service dan value of merchandise terhadap positive customer emotion dan satisfaction serta implikasinya terhadap behavioral intentions: telaah pada Ikea, Alam Sutera". Tangerang: Universitas Multimedia Nusantara, 2015. Manuscript.