APA Style

Natania, J. (2014). Strategi Customer Relationship Management The Body Shop Indonesia Dalam Membangun Brand Loyalty: Studi Kasus Terhadap Program Membership Love Your Body Periode Juli-Desember 2013 . Tangerang: .

MLA Style

Natania, Jessica. "Strategi Customer Relationship Management The Body Shop Indonesia Dalam Membangun Brand Loyalty: Studi Kasus Terhadap Program Membership Love Your Body Periode Juli-Desember 2013". Tangerang: , 2014. Manuscript.