integrating customer focus across the firm. Eighth International Edition Bitner, Mary Jo Primary Author Zeithaml, Valarie A. Primary Author Gremler, Dwayne D. Primary Author Mende, Martin Primary Author mixed material bibliography Dubuque McGraw Hill 2024 monographic Eighth International Edition en English

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531 p. ; 25 cm. Services (Industrie) Marketing Customer services MARKETING 658.8099781266287152 UMN Library Excellent Career Begins with Excellent Education 658.809 Zei s 24/00608 My Library 658.809 Zei s 30625329966f3b65e168f52.11852168.jpg 1003573 2024-09-25 14:06:06 2025-09-09 14:27:03 machine generated