APA Style
Lichaw, D., Lamm, E. (2016).
The user's journey : storymapping products that people love .
Brooklyn, New York:
Rosenfeld Media.
MLA Style
Lichaw, Donna., Lamm, Eva-Lotta.
"The user's journey : storymapping products that people love".
Brooklyn, New York:
Rosenfeld Media,
2016.
Text.